Functions of the Pension Grievances Cell under DoPPW


Pension Grievance Redress Format

If you have any grievance in pension matters you may take it up with your Head of Office, the pension sanctioning authority as per the following format

  1. यदि आपकी पेंशन संबंधी मामलों में कोई शिकायत है, तो आप इसे अपने कार्यालयाध्‍क्ष, पेंशन स्वीकृति प्राधिकरण या पेंशन संवितरण अधिकारी, जैसा भी मामला हो सकता है, के समक्ष उठा सकते हैं ।

If you have any grievance in pension matters you may take it up with your Head of Office, the pension sanctioning authority or the pension disbursing authority, as the case may be.

  1. यदि आवश्यक है तो आप पेंशन और पेंशनभोगी कल्याण विभाग, लोक नायक भवन (तृतीय तल), खान मार्केट, नई दिल्ली -110003 में, जो पेंशनभोगियों की शिकायतों और समस्याओं की देखरेख करने वाला नोडल विभाग है या सचिव (पीजी), लोक शिकायत निदेशालय, मंत्रिमंडल सचिवालय, सरदार पटेल भवन, संसद मार्ग, नई दिल्ली -110001 में संपर्क कर सकते हैं ।

If considered necessary, you may also approach the Department of Pension and Pensioners’ Welfare, Lok Nayak Bhawan (3rd Floor), Khan Maket, New Delhi-110003, which is the nodal Department for looking into the grievances and problems of pensioners or Secretary (PG), Directorate of Public Grievances, Cabinet Secretariat, Sardar Patel Bhawan, Parliament Street, New Delhi-110001.

3.तत्काल ध्यानाकर्षण के लिए, आपके सभी पत्राचारों में निम्‍नलिखित आवश्‍यक विवरण निहित होना चाहिए ताकि पिछले रिकॉर्ड को आसानी से जोड़ा जा सके,

For prompt attention, all your correspondence should contain the following essential details, so that past records can be easily linked,

  1. नाम / Name
  2. पूरा पता / Full address
  3. कार्यालय जिससे सेवानिवृत्त हुए थे (कार्यालय पूरा नाम दर्शाया जाए) / office from which retired (name of the office may be indicated in full)
  4. सेवानिवृत्ति के समय धारित पद (और वेतनमान) / Post held at the time of retirement (and scale of pay)
  5. यदि पेंशन स्वीकृत की गई है, तो पेंशन की राशि का उल्‍लेख किया जाए।

 If pension has been sanctioned , quantum may be specified.

  1. पीपीओ जारीकर्ता लेखा अधिकारी के ब्यौरे / The particulars of Accounts Officer which issued the PPO
  2. पेंशन संवितरण प्राधिकारी के ब्यौरे, और / The particulars of Pension Disbursing Authority, and

III. पीपीओ नंबर/ या पीपीओ की फोटोकॉपी / PPO number / or a photocopy of the PPO

अपने अभ्‍यावेदन को संक्षिप्त रखें।
Make your representation brief and short


Functions of the Pension Grievances Cell under DoPPW

पेंशन शिकायत प्रकोष्ठ
Pension Grievance Cell

पेंशन और पेंशनभोगी कल्‍याण विभाग में पेंशन शिकायत प्रकोष्‍ठ के कार्य इस प्रकार हैं: –
The functions of the Pension Grievances Cell in the Department of Pension and P.W. are as under:-

विभिन्न स्रोतों से प्राप्त पेंशन मामलों से संबंधित शिकायतों को पंजीकृत करना
To register the complaints received from various sources pertaining to pensionary matters

संबंधित मंत्रालयों / विभागों आदि को उनसे संबंधित शिकायत प्रेषित करना,
To forward the complaints to the concerned Ministries/Departments etc.,

विभागों के साथ मामले को आगे बढ़ाना
To pursue with the Departments

विभागों को अनुस्‍मरण दिलाना और
To remind the Departments and

प्रत्‍येक पखवाड़े में स्थिति की समीक्षा और निगरानी करना
To review and monitor the position every fortnight

समाचार/ मीडिया पत्र में प्रदर्शित होने वाली पेंशन शिकायतों पर ध्‍यान देना और संपादकों को की गई कार्रवाई की जानकारी दी देना ।
Pension grievances appearing in the Newspapers/media will be attended to and Editors informed of the action taken.

NPA increase, Banks become loss making

The neo-liberal policies being implemented by the central government as also the corporate bias has increased the Non-Performing Assets(NPA), the loans not returned (mainly by the corporates and big business), more than double during the last 4 financial years, drifting the banks in to loss making instead of profitable as earlier. The details of the NPA and loss to the banks are given below:

NPA: 2014-15 = Rs. 4.37 lacs 2015-16 = 6.97 lacs 2016-17 = 8.40 lacs 2017-18 = 10.36 lacs

Profit / loss. 2014-15 = Rs. 37,534 crore profit 2015-16 = Rs. 17,990 crore loss 2016-17 = Rs. 11,369 crore loss 2017-18 = Rs. 87,356 crore loss.

The demonetisation, banks-merger, taking over the surplus amount with the banks by the government etc. are also responsible for the loss. Now the government has asked the RBI to hand over about Rs. 3 lakh crore (more than one third of RBI’s total balance) to the central government. To weaken and close the PSU banks and favour the private banks is the policy of the central government. It has to be resisted and defeated.


The LDF government in Kerala has set up a panel to re-examine  the contributory pension scheme and give recommendations on the implications of wthdrawing it and re-introduce the statutory defined benefit pension scheme. The contributory pension scheme was introduced in Kerala by the previous Congress led UDF government with effect from 01-04-2013. 

The committee with Shri. Sathish Chandrababu, former District Judge (Chairman) and Shri.P.Marapandian, Former Additional Chief Secretary and Shri. D.Narayana, Director, Gulathi Institute of Finance and Taxation as members is asked to submit its report within six months.

It is a welcome move and reflects the commitment of the LDF government to the promises given in the election manifesto. 


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The fifth biennial District Conference of Thiruvananthapuram was held at P&T House on 07-11-2018 under the presidentship of Com. C.Ramachandran, District President. Com.N.Ratheendran, State Joint Secretary, Kerala State Agricultural Workers Union inaugurated the conference with an educative and inspiring speech. Com.N.Guruprasad, Circle Secretary spoke on organsational issues. Coms.PVC (CHQ Patron), C.Santhoshkumar(CS,BSNLEU), K. Mohanan, (AGS,CCLU), N.D.Babu (AIPRPA), PKMC Kumar( CGPA), K.Arjunan (Circle Patron), R.S. Binny (DS,BSNLEU), R,Muraleedharan Nair( Circle Vice President) and G.Raveendran Nair( ACS) addressed.

The biennial report and audited accounts presented by Coms. K.P.Prathap Chandran Nair, Acting District Secretary and S Venugopalan Nair, Treasurer, respectively were adopted after discussion.

Office bearers with Coms.N.Vikraman Nair (President), C.Ramachandran (District Secretary) and S.Venugopalan Nair (Treasurer) were elected unanimously. 


In a well attended meeting of BSNL DOT Pensioners of Jaunpur District in UP (East) Circle held at Main Telephpone Exchange, Jaunpur on 25-10-2018, a new District Branch has been formed. The meeting was presided over by Com. Batuk Rai.

Office bearers were elected unanimously with Coms. Batuk Rai (President), G.P.Sonkar (District Secretary) and Bhagavati Singh (Treasurer)


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A general body meeting of the ETR Branch, Kolkata District was held at Telephne Bhawan, Kolkata on 03-11-2018. Com.R.K.Mondal presided over the meeting. Com.Pijush Chakraborty, Circle Secretary and Com.A.K.Nandan, District Secretary addressed the meeting

Delay in Pension Revision of BSNL retirees strongly opposed.

Though BSNL (absorbed from DOT) retirees are eligible for pension revision w.e.f. 01-01-2017, no orders have been issued so far. The III Pay Revision Committee has already submitted its report with 15% fitment, although with certain conditions like affordability clause. The pension is being paid by government and the government is taking pension contribution from the BSNL (for the maximum of the pay scale instead of the actual pay) which is much higher. Hence, there should be no delay in the pension revision. The BSNL employees are on struggle to get wage revision from 01-01-2017, waiving the unnecessary and unwanted conditions.

AIBDPA is on continuous struggle for getting the pension revision. Well attended dharna has been organised and thousands of Post Cards with the demand have reached the PMO from the AIBDPA members. We demand that the DOT / Government take immediate decision and pay the pension revision to the pensioners on the basis of 15% fitment as recommended by the III PRC .



No: UA/2017/40 03.11.2018 Circular


General Secretaries of all constituents of AUAB.

Comrade, Meeting between the Secretary, Telecom and the AUAB. A meeting between Ms.Aruna Sundararajan, Secretary, Telecom and the All Unions and Associations of BSNL(AUAB) was held on 02.11.2018. Com.P.Abhimanyu, GS/BSNLEU, Com.Chandeswar Singh, GS/NFTE, Com.K.Sebastin, GS/SNEA, Com.Prahlad Rai,GS/AIBSNLEA, Com.Ravi Shil Verma, GS/AIGETOA, Com.Suresh Kumar,GS/BSNL MS, Com. Revti Prasad, AGS/BSNL ATM, Com. Rashid Khan, AGS/TEPU and Com.H.P.Singh, Dy.GS/BSNL OA participated in the talks on behalf of the AUAB.

From the DoT, Ms. Anuradha Mitra/Member(Finance), Shri Ravi Kant/Member(Services), Shri.N.Sivasailam/Special Secretary and Shri R.K.Khandelwal/ Joint Secretary(Admn.) participated.

From the BSNL Management Side, Shri Anupam Shrivastava/CMD BSNL, Ms. Sujata T. Ray/ Director(HR), Shri Saurabh Tyagi/Sr.GM(Estt), Shri A.M.Gupta/GM(SR) and Shri Sheo Shankar Prasad/DGM(Estt.) participated.

At the outset, the representatives of the AUAB pointed out that DoT failed to take appropriate action to implement the assurances given by the Hon’ble MoS(C) in the meeting held on 24-02-2018, in view of which the AUAB has been compelled to go on agitational programme. On the 3rd Pay Revision issue, the Secretary, Telecom assured that the Cabinet Note, for getting the approval of the Cabinet, would be sent at the earliest. The AUAB pointed out that within three months the Pay Revision issue has to be settled fully, otherwise, Parliament elections would be announced, settlement of Pay Revision would become difficult. Secretary informed that some queries are there, it will be raised by DoT to BSNL in a week. As and when BSNL replies it will be processed. AUAB demanded the formalities of Cabinet memo to be completed before this month. Secretary, Telecom assured to act fast.

On the issues of allotment of 4G spectrum, Payment of Pension Contribution on the actual basic pay and Pension Revision issues, very useful discussion took place. On the 4G issue, the Cabinet Note has been sent for inter-ministerial consultation, and soon it will go for the approval of the Cabinet. On the issue of Payment of Pension Contribution on actual basic pay instead of maximum of the pay scale, the matter is being recommended for the approval of the Department of Expenditure, with a positive note of the DoT, by next week.

On the Pension Revision of BSNL retirees, the Secretary Telecom appeared to be convinced with the arguments of the AUAB, that it should not be linked with the Pay Revision of the serving employees. She directed the Member (Services) to immediately discuss the issue with her.

On the 30% Superannuation benefits for the Directly Recruited employees, the Secretary Telecom said that it should be settled by the BSNL. Thereafter CMD assured to examine another 2%. After the meeting with the Secretary, Telecom, the meeting of the AUAB was held and a review was made. The meeting expressed it’s satisfaction about the discussions on the issues of Allotment of 4G spectrum, Payment of Pension Contribution and Pension Revision.

Even though the approach of the Secretary, Telecom, was positive yesterday, the AUAB meeting viewed that the progress in the matter of 3rd pay revision is not satisfactory. Hence, the meeting decided to go ahead with the agitational programme of holding rallies on 14.11.2018, and called upon the employees to effectively organise the same. It is decided that the AUAB will again meet on 14-11-2018, to review the situation. Organisational decisions of the AUAB.

Prior to the meeting with the Secretary, Telecom, a meeting of the AUAB was held at NFTE’s office, under the chairmanship of Com. Chandeswar Singh, GS, NFTE BSNL. After finalising the strategy to be adopted in the meeting with the Secretary, Telecom, the meeting discussed about the ways and means to strengthen the unity of the AUAB and its functioning. After detailed discussion, the following decisions are taken unanimously:-

(1) Com.Chandeswar Singh, GS, NFTE BSNL, is elected as the Chairman of the AUAB.

(2) Com.P.Abhimanyu, GS, BSNLEU, is elected as the Convenor of the AUAB.

(3) Notices for struggles will go with the signatures of all the General Secretaries of the constituents.

(4) All other letters / communications to the BSNL Management/ DoT / Government, will be signed by the Chairman and the Convenor.

(5) AUAB should immediately be formed at all circles and districts, wherever it is not formed so far. As regards the posts of Chairman and Convenor, the pattern adopted at the All India level should be adopted at the circle and district levels also

NCCPA Writes to Pension Secretary on grant of MACP from 01.01.2016 as per Court Orders

Important Communication with Government on MACP




13-C  Feroze Shah Road,                                         Website:

New Delhi.110 001                                                   Email.

Dated: 25th October, 2018.




Department of Pension and Pensioner Welfare.

Ministry ofPersonnel andTraining.

Government of India,

Lok Nayak Bhawan,

New Delhi 110 001.

Dear  Sir,

                                Sub:Modified assured Career progression Scheme- date of implementation

                                Decision of the Supreme Court of India- issuance of orders regarding.

                We  solicit your kind attention to the order issued by the DOPT introducing  MACP scheme, which came into effect from.1.9.2008 onwards.  Aggrieved by the  provision concerning the date of effect,  the Staff Side, National Council JCM had both on behalf of the working employees and Pensioners introduced items in the agenda of the National Anomaly Committee for making the scheme effective from 1.01.2006  The issue was considered as an anomaly for the reason that while  the pay structure was implemented with effect from 1.1.2006, the date of effect for MACP was  unfortunately determined to be 1.09.2008.  No decision was taken by the Government on that item  Rather the official side dilly dallied the issue indefinitely. Even if they would have disagreed, the item would have as per the scheme of things been got referred to the Arbitrator.

                The matter was taken up by a few Defence Personnel before the Armed Forces Tribunal, whose orders were clearly against the stand taken by the Government. Instead of accepting the decision of the Honourable Tribubnal, the petitioners were dragged first to the High Court, and later to the Supreme Court  The Honourable Supreme Court vide their order in W.P.No.3744/2016 dated  8.12.2017 directed the Government to accept the verdict of the Armed Forces Tribunal as that was rightly pronounced.  Having left with no alternative,  the Ministry of Defence issued the orders vide their letter in 14(1)/99-d(ag) dated 25.7.2018 making the decision of the Armed Forces Tribunal applicable only in respect of Defence armed personnel, leaving out the Civilian employees and pensioners  from the ambit of the order.

                We have been given to understand that the Secretary, Staff  Side National Council  had taken up the issue of giving effect to the MACP from 1.1.2006  with the Government  through correspondence first on 16th January, 2018 i.e. immediately after the verdict of the Supreme Court and once again on 7th August, 2018, after the issuance of the orders by the Ministry of Defence  extending the benefit of the verdict to the Defence personnel.   To the best of our information and knowledge, the Department of Personnel did not even acknowledge these communications from the Staff Side, leave alone responding to it.

                Recently, the Mumbai High Court in their order in WP no. 1763 of 2013 dated 15.10.2018

In the case of..Shri M..P Joseph Vs. Union of India and three others has directed the Government to  immediately refix the pay and pension of the petitioner on the basis of the Supreme Court Verdict cited ,  failing  which to pay him interest at the rate of 6%.

                There are number of pensioners who will stand to financial benefit, if the Supreme Court verdict is implemented.  The Honourable Supreme Court on more than one occasion has ruled that the decisions of general nature must be extended to all similarly placed employees/pensioners.   In the case of Inderpal Yadav Vs. Union of India,(1985)SCC 648, the Supreme Court had stated :

“Those who could not come to the Court need not be at a comparative disadvantage position to that who rushed in here if they are otherwise similarly situated, they are entitled to similar treatment.”


                We appeal to you on behalf of the pensioners that the matter concerning the date of effect of the MACP may be taken up with the Department of Expenditure and Department of Personnel and ensure that orders are issued making the verdict of the Supreme Court in the case of Armed personnel are made applicable to all similarly placed civilian employees/Pensioners without further loss of time.   In other words, the MACP scheme may be made operative from 1.01.2006 to all Central Government employees/pensioners.  We expect to receive a  reply from your end.

                Thanking you,

Yours faithfully, 


Secretary General