TRAI has asked telecom operatos to make avilable a system
to the mobile users whereby they can make complaints against
poor net work coverage or inflated bills throug text messagges,
email,regular post or couriers.

TRAL proposed this amendment in complaint norms on. 30th
July,2013,adding that customers be allowed to appeal before
Appellate Authority,the top body in customer grievence redressal.
The apex boody has observed that customer care and nodal officers
has not been able to resolve problem faced by customes.
Directives and suggestions are many but how far the private
Telecom companies bother to implement!